Sort the request first
Check-up, emergency advice, treatment question, cancellation, or registration interest.
Preview concept - mobile patient flow
Help patients ask the right question before they pick up the phone.
A focused website direction for Morgan Street Dental Surgery that keeps the established local-practice feel and adds a clearer patient route: appointment type, emergency urgency, contact details, WhatsApp click-to-chat, saved inquiry status, follow-up reminders, and a simple FAQ assistant for repeated first questions.
Built around public patient cues
Pontypridd
20 Morgan Street
Appointments by phone
Urgent advice route
Modern surgeries
Nervous patients
Patient capture
Keep the phone option, but add a trackable path for mobile visitors.
Capture useful details
Name, phone, email, registered-patient status, urgency, and preferred contact route.
Make follow-up visible
Email or Google Sheet logging stores source, status, owner, reminder time, and latest next action.
WhatsApp CRM concept
A simple route from website visit to reception follow-up.
The WhatsApp button does not replace the practice phone number. It gives mobile visitors a second route while the team still receives the key context: patient type, inquiry category, urgency, and a reminder if the inquiry has not been resolved.
Patient
Registered patient
Inquiry
Tooth pain advice
Status
Needs call-back today
Reminder
Reception - 10:30
FAQ/chatbot starter